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Subscribers of the game and the former UBC Polka Cable Network are complaining about the problems? – They worry about the quality of services, the quality of the customer service, the failures, the inflation, the misleading by the employees, the quantity of the invoice, the UBC fusion from the game – The Office of the Office of Competition and Consumer Answers.
In the middle of the game -the game of the Service Service was a severe failure. Instead of channels, a service message was shown. – We recovered its action within a few hours. We apologize to our customers for this situation. Subscribers who expect compensation are asked for personal contact with the customer service – Wirtualnemedia.pl Ewa Sankowska -aściek said from the play. Some users also reported internet problems.
Considering the complaints, he decides whether to start appropriate actions. If this shows a violation of consumer rights or competition, the operator can be punished up to 10 percent. Year revenue. However, actions do not always end with punishment. Sometimes the controller is limited to a warning. The activities can last up to many years.
Uokik Analysis analyzes ads with a discount
The acquisition from Liberty Global B4 UBC Polka was finalized in spring 2022. A year later, the sale of new television packages began. They had many channels that had previously provided a cable network. Over time, most of them were introduced to a new offer. On August 31, 2023, there was a formal connection of the B4 (Play Operator) and Ubisi Polka.
By the end of 2023, we reported the complaints about the merger. – A total of a dozen or more consumers complaints have been submitted to Uokik in regard to problems after Play and UBC. They are worried about personal problems, e.g. – Ukik informed the time.
– We analyzed the statistics of customer statements comparing this year to September last year. We are not noticed that the number of the play -on play -offs with Ubisi is an increase in the number of complaints. As a rule, the operator explained in an interview with the operator Wirtualnemedia.PL – a variety of features and problems related to the services provided.
A few weeks ago, we reported that the chairman of the rival office and the consumer Nettia and the play network operator were charged. They are related to providing prices with a discount that can only be obtained. Play assured us that he wanted to cooperate with the Ukik president. He noted that customers are explicitly informed about the discount.
In recent months, Operator UBC Polka has sent registered lists to subscribers. In October, the Supreme Court dismissed the P4 Cassage appeal on the decision of the Uokik’s president since 2019. At the time, it was decided that the cable network PLN should be compensated for 33 million and customers. It was once a year for an unreasonable increase in subscription fees from PLN 5 to 8. In the letter, the operator said the possibility of withdrawal of money.
In August 2024, Uokik’s president also decided that the current owner of Ubisik Polka should refund customers to additional services under the “Additional Benefits for You”. Subscribers of the cable network were provided with additional channels for PLN4 or 8 per month. It happened without their clear permission. In the fall, the company announced the possibility of withdrawing money.
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