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Life Insurance, a Life Insurance Company, owned by the largest Philippines, was recently recognized as a Honored Customer Experience Award with the Best Customer Experience Award by 2024 and was recognized as the Best Customer Center in the Philippines by 2024 at the International Fund Awards. The Philippines Company is the only CCP Best Customer Experience Award among its Southeast Asian contemporary people.
The award was honored with a deep understanding of investments in sophisticated technology to improve the needs of its customers and its service.
According to Theresa Bose, the Vice President of Kokolif and Head of the Customer Experience Department, the company considers the best customer experience as the foundation of her business strategy.
“We are prioritizing facilities, performance and service specialties. We are not just selling insurance products, we are offering our promises. We provide peace and protection to our customers,” he added.
Coca -polile recognition develops from its innovative approach to meet the needs of the individual customer by promoting advanced technology and various communications channels.
For example, the company’s rapid response group ensures immediate and accurate answers through social media sites such as Facebook and Instagram, while its client resolutions section quickly relieves customer concerns, making challenges into opportunities for growth.
Another important factor in the context of this recognition is the real -time, video -based customer service tool, which provides direct access to customer service representatives, is the Kokonif Just Assk Live (JAL) operating system. The site ensures quick and effective resolutions, sets up a criterion in the customer support for the industry.
Similarly, the use of the Mycocolife has regulated how policy holders interact with their insurance plans. The application provides the user -friendly interface for managing policies, accessing information and obtaining services directly from the customer’s smartphone.
“Today’s customers prefer allies with companies that prioritize their changing needs, have made us feel that direct involvement is not just transactions.
Kokolif’s achievements are extended to the Global Business Review Press Awards, where the insurance company has received many orSes for the third consecutive year. These include awards such as the Best Life Insurance Company in the Philippines, the Best Customer Service of the Health Project – the Philippines, the Best CEO of the Year, the Best Chairman of the Life Insurance Company and the Best Life Insurance Management Group.
The company was also recognized as a customer-centered health provider-the Philippines by the 20124 Gadget International Awards, which recognize the achievements of global organizations in various sectors.
Such awards recognize companies and individuals who prove excellence in business and funds, and the winners were selected through the strict judgment process based on performance, stability, development and novelty.
“In terms of coconuts, it is our duty to serve our customers with the best insurance products, with the highest quality of customer service, especially during this effort,” said Gogolif Chairman and CEO Jose Martin A. Said Lun.
Rooted in the main values
The Coca -fulness approach to develop prolonged relationships refers to the key values of its reliability, excellence, group work, integrity and emphasis (rest). Mrs. Bose explains that these policies guide each contact, ensuring that the company prioritizes profit for customers and staff.
Mrs. Bose said, “We respect our customers and staff than profit. We offer our duties by providing quality and customized insurance products and services to help the Philipinos achieve more financial safe future and mental tranquility,” said Mrs. Bose. ” Provides. These help us provide satisfaction of the entire customer built on the basis of hope. ”
The legacy of leadership and novelty
The 47-year legacy of Coca-in-Corporation as the first ISO-certified Philippines insurer reflects its commitment to the provision of comprehensive insurance solutions owned by the Life Insurance Company of the Philippines. Such recognitions from the bodies of the award further confirm these traditions.
Chairman’s rest. Judge Pianwenido L. Rais claims that these achievements were attributed to the joint ventures of the dedicated committee of Kokoliff. “In their fields that share the same motivation to change our customers and be the instrument of service, the people behind the Gokolif administration are the best,” he said.
Coogolif is firm in his work as the primary insurance partner for the Philipinos by embracing technical advances and developing the culture of faith, along with the advanced set of products and services.
“It is important for us to provide a service that develops confidence with our customers. Hope is something you create over time. We use every opportunity to strengthen that confidence by giving our customers first,” Atty. Lun explained. “These authorizations are helping the Philippines on the journey towards full financial health Further illustrate the unwavering determination of Cocoleifs. “
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